Tech Brand Audit: Can You Handle the Truth?
In the first of two parts we explore what is a Brand Audit and why tech companies choose to conduct them.
Remember the fantastic scene from “A Few Good Men” where Lt. Daniel Kaffee (played by Tom Cruise), an inexperienced military trial lawyer, confronts a seasoned Marine Colonel Nathan R. Jessep (played by Jack Nicholson) about the facts surrounding the apparent murder of a fellow Marine? “I want the truth!” exclaims Kaffee in the courtroom. “You can’t handle the truth!” shouts back Jessep.
Although it is sometimes hard to ‘handle’ or swallow, the truth is the idea behind conducting a brand audit. More so than some other industries, tech companies need to know the cold hard truth of how they are perceived in the marketplace. Even if the results hurt the technology brand ego. Because the first step in strengthening brand weaknesses or vulnerabilities is learning precisely where the brand value stands now.
This year, some tech companies won’t need a full-tilt, top-dollar rebranding. They may have just finished a complete rebranding last year, or recently merged or acquired other brands. They might just need a brand audit to help them with this year’s strategy and resourcing decisions.
What is a brand audit?
A brand audit is a thorough, multi-dimensional analysis to understand a company’s brand(s), its internal and external perceptions, and their strategic implications. Brand audits often include rigorous competitor brand evaluations to deliver strategic context and recommendations to its findings.
A brand audit answers questions such as:
- How do prospects really view the technology brand?
- Which brand attributes and personality does it and its competitors ‘own’?
- How much ‘permission’ does the brand have to offer new products or enter new markets?
- How cohesive and compelling is the tech brand story and promise?
- What internal and external challenges stand in the way of developing and strengthening brand to drive business forward?
- Which touch points have the most impact for building this technology brand?
- How should brand position change to be most effective against competitors?
- Is it wise to go ‘head-to-head’ with primary competitors? Why or why not?
- What differentiators do the brand offer that cannot be easily copied?
- How relevant is the brand in today’s marketplace? How believable is brand promise? How differentiated?
In many cases, technology brands ‘lead with the tech’. They believe it will be compelling enough to drive the trial, preference, and repeat business that drive future revenue. Technology is only part of the value offered by Apple, Google or Microsoft. These technology leaders all carry brand value and associations far beyond the technology they offer: prestige (or ‘everyman-ness’), cool (or not-so-cool) ‘geekiness’, self-expression, social or economic status, values, etc.
Top technology brands also carry associations related to value delivery, service quality, and relative pricing, whether it’s their products or stock. The brand value goes far beyond a technological development.
Unfortunately, executives do not always want to hear the truth about their brands. Lack of honest insights can cause uninformed decisions and leave them wondering why the numbers or performance of their brand is not improving.
Can your team handle the truth? Let us know how you uncover the honest data that leads to informed decisions.
Next time, we’ll look at the specific elements of a brand audit, and why it can be a relatively inexpensive and extremely effective tool.
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Tags: A Few Good Men, apple, brand analysis, brand assessment, brand audit, brand position, brand positioning, brand strategy, corporate branding, dimensional analysis, Google, Microsoft, successful technology, tech brand, technology brand, technology branding, technology companies, technology company, technology market, You Can't Handle The Truth
This entry was posted on Wednesday, August 25th, 2010 at 9:06 am and is filed under THE WHEELHOUSE. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.