Google: When brand values collide with business opportunity
The ongoing news about Google potentially pulling out of the China market has stirred up some very interesting points of view as it relates to sticking to your brand values versus protecting your bottom line. If you read Google’s core principles you can see why so many people are keeping a close eye on their moves as it relates to pulling out of China. It’s not just about money, it’s about principle. It’s about their brand.
When you get a chance, check out the philosophy section of Google’s website, specifically the core principles that guide their actions. Basically they have 10 statements that clearly articulate their thoughts as it relates to conducting behavior and business. I’ve always liked the concept of “clarity” and “consistency” as it relates to a company’s action, but the challenge becomes staying true to what you believe in during tough or challenging circumstances and not bending or shaping the principle to work in your favor.
In the case of Google, they clearly state, “You can make money without doing evil”. Therein lies the dilemma. In January Google outed that the December attacks that hit 34 corporate firms originated in China. Bottom line, it’s all about censorship and privacy, and Google has publically threatened to withdraw its search engine business from the Peoples Republic for these practices. But will they?
Just last Friday at the TED conference, Google co-founder Sergey Brin stated, “I want to find a way to work within the Chinese system to bring information to the people”. Really, even if the government has no intention of stopping censorship or blocking certain sites? Needless to say, there is a fine line between staying true to your brand principles and protecting your brand reputation. Careful what you ask for? Employees, customers and prospects are very savvy and will not put up with posers in this day and age. Google must be very careful to walk the walk if they want to remain one of the most courageous and admired brands of the decade. But that’s’ just my opinion. What’s yours?
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This entry was posted on Tuesday, February 16th, 2010 at 7:44 pm and is filed under KEYNOTE. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.